Night Receptionist

Stratford International; Greater London; Hybrid; GBP 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Gym discounts and wellness classes

Monthly wellbeing challenges

Bi-annual theme parties

Monthly birthday celebrations and have

Discounts up to 50% off F&B in our hôt

Room discounts across the Marriott por

Training and development opportunities

Bike to work scheme

Season ticket loan

Experience stay in the hotel for you +

Wagestream salary access

Recommend a friend scheme up to £500

Star of the Month/Year awards

Vitality At Work after 2 years

Zusammenfassung

The Stratford in London is seeking a proactive Night Auditor/Receptionist to join our design-led hotel. You’ll support Night Managers, welcome guests in the lobby, and help ensure smooth operations through the night shift, delivering warm, authentic hospitality.

With around one year in a similar role, you’ll handle guest inquiries, assist with night audit tasks and contribute to a welcoming, detail‑oriented team.

Qualifikationen

• One year experience in a similar role.
• Friendly and approachable with a positive attitude.
• Passionate about offering great customer service that will make guests come back.
• Organised and proactive with a keen eye for detail.
• Reliable team player that colleagues can count on.
• Growth mindset and continuously look for ways to improve our guests’ experience.

Aufgaben

• Assist Night Managers with any help in the overall hotel operations, ensuring that the highest levels of hospitality and service provided
• Manage the flow of questions and direct guests within the lobby
• Assist in the tracking and resolution of service issues
• Be the point of contact for all guest related questions and challenges
• Collaborate in night audit reports and system updates ready for the day team

Kenntnisse

Experience in similar role

Friendly and approachable

Customer service oriented

Organised and proactive

Reliable team player

Growth mindset

Jobbeschreibung

The Stratford is a 145-bedroom design-led hotel set within Manhattan Loft Gardens, a 42-storey skyscraper which also features 248 loft apartments, three sky terraces, two restaurants, three bars and four event rooms. The building is located within walking distance from Stratford International Station and Westfield Shopping Centre.

At The Stratford we do things a little differently, we value authenticity and encourage our team to bring their personality to work.

We're looking for a proactive and driven Night Auditor/Receptionist to join our team.

What you'll do…

• Assist Night Managers with any help in the overall hotel operations, ensuring that the highest levels of hospitality and service provided
• Manage the flow of questions and direct guests within the lobby
• Assist in the tracking and resolution of service issues
• Be the point of contact for all guest related questions and challenges
• Collaborate in night audit reports and system updates ready for the day team

What we are looking for…

• One year experience in a similar role
• Friendly and approachable with a positive attitude
• Passionate about offering great customer service that will make guests come back
• Organised and proactive with a keen eye for detail
• Reliable team player that colleagues can count on
• Growth mindset and continuously look for ways to improve our guests’ experience

What’s in it for you…

• Gym discounts and wellness classes
• Monthly wellbeing challenges, trekking activities and sporting events
• Bi-annual theme parties
• Monthly birthday celebrations and have one on us team drinks
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
• Freshly cooked food during your shift
• Discounts of up to 50% off F&B in our hotel
• Room discounts across the Marriott portfolio
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Opportunity to join and participate in our unique GROW academy
• Bike to work scheme
• Season ticket loan
• Experience stay in the hotel to enjoy with a plus one
• Wagestream - offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
• Recommend a friend scheme, giving you the possibility to earn up to £500 for individual referral
• Star of the Month and Star of the Year awards
• Vitality At Work after 2 years' service
• A supportive, people-focused culture