Hotel Sales Manager

The Stratford; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Gym discounts

Wellbeing challenges

Theme parties

Birthday celebrations

Westfield Stratford City discounts

Freshly cooked food during shifts

F&B discount up to 50%

Bonvoy discounts

Job summary

The Stratford is seeking a proactive Sales Manager MICE to join our team at London’s Stratford site. You will handle group and MICE enquiries, craft proposals and contracts, and convert leads into confirmed business while coordinating bedrooms, meeting spaces and F&B packages.

Join a dynamic hospitality group with strong career development potential, CRM usage, and a collaborative team culture. You will work closely with Events, Operations and F&B to deliver memorable experiences for clients and

Qualifications

• 1-2 years' experience in hotel sales, events, or reservations (groups preferred).
• Experience handling group bookings or event enquiries is a strong advantage.
• Degree or diploma in Hospitality, Business, or related field preferred.
• Strong organisational and administrative skills.
• Excellent communication and client-facing abilities.
• Attention to detail and ability to manage multiple enquiries.
• Commercial mindset with interest in sales conversion.
• Proficiency in CRM systems and Microsoft Office.

Responsibilities

• Handle group and MICE enquiries (rooms + events) with tailored proposals and contracts.
• Convert enquiries into confirmed business, supporting revenue targets.
• Coordinate group requirements including bedroom blocks, meeting spaces, and F&B.
• Input enquiries, bookings, and contracts accurately into CRM.
• Support prospecting for new business across corporate, agency, and events.
• Assist in presentations and proposals for new pitches.
• Build day-to-day relationships with clients, agencies, and event planners.
• Coordinate with Events, Operations, and F&B for seamless handover.
• Maintain sales activity records, forecasts, and weekly pipeline reports.

Skills

Hotel sales

Events coordination

CRM proficiency

Client communication

Education

Degree or diploma in Hospitality or Business

Tools

CRM systems

Microsoft Office

Job description

Manhattan Loft Gardens (MLG), known as 'London Sexiest Skyscraper', is Europe's most ambitious 42-storey skyscraper featuring 248 Loft apartments, a 145-bedroom hotel, three exclusive sky terraces, a breath-taking lobby bar and restaurant, a 7th level destination restaurant, mezzanine club and 4 event rooms. MLG is located within walking distance from Stratford International Station and Westfield Shopping Centre.

The Stratford Hotel, Autograph Collection by Marriott is a design hotel set within the first 6 floors of MLG. At The Stratford we do things a little differently, we value authenticity and encourage our people to bring their personality to work.

Teamwork and collaboration are our greatest assets. We work together to create unforgettable experiences for our guests and ourselves. We embrace a growth mindset with no problems, only solutions and learning opportunities.

We work hard and play harder! You will often find our teams out socialising together, whether it's bowling, foraging, in a cocktail master class or in the pub! We truly believe that a friendly workplace is a happier workplace.

We are looking for proactive and driven Sales Manager MICE to join our Team.

What you'll do…

1. Group & MICE Sales Handling (Core Focus)

• Manage and respond to group and MICE enquiries (rooms + events) in a timely and professional manner
• Prepare tailored proposals, quotations, and contracts for group bookings and events
• Convert enquiries into confirmed business, supporting revenue targets
• Coordinate all group requirements including bedroom blocks, meeting spaces, and F&B packages
• Ensure accurate input of all enquiries, bookings, and contracts into CRM systems

2. Sales Support & Business Development

• Support the team in prospecting new business opportunities across corporate, agency, and event segments
• Conduct research on target accounts and assist in building a sales pipeline
• Participate in sales calls, client meetings, and site inspections
• Assist in preparing presentations and proposals for new business pitches

3. Client Relationship Management

• Build strong day-to-day relationships with clients, agencies, and event planners
• Act as a first point of contact for group clients during the sales process
• Ensure client needs are understood and translated into suitable hotel solutions
• Support account managers in maintaining and growing key accounts

4. Event Coordination & Internal Communication

• Liaise closely with Events, Operations, and F&B teams to ensure seamless handover of confirmed business
• Attend internal meetings (e.g. function sheets, operations briefings) to ensure accuracy
• Support the coordination of site inspections and familiarisation visits

5. Reporting & Administration

• Maintain accurate sales activity records, group forecasts, and booking data
• Support weekly reporting on pipeline, conversions, and group performance
• Track enquiry volumes and conversion ratios to identify opportunitiesAssist in preparing sales reports and market insights

Key Performance Indicators (KPIs)

• Group room nights and total event revenue
• Speed of response to enquiries
• Accuracy of proposals and booking data
• Client satisfaction and repeat business

What we are looking for…

• 1-2 years' experience in hotel sales, events, or reservations (groups preferred)
• Experience in handling group bookings or event enquiries is a strong advantage
• Degree or diploma in Hospitality, Business, or related field preferred
• Strong organisational and administrative skills
• Excellent communication and client-facing abilities
• Attention to detail and ability to manage multiple enquiries
• Commercial mindset with interest in sales conversion
• Proficiency in CRM systems and Microsoft Office

Personal Attributes

• Eager to learn and grow within a sales environment
• Proactive, positive, and solution-oriented
• Strong team player with a collaborative mindset
• Passion for hospitality, events, and guest experience

What's in it for you…

• Gym discounts and wellness classes.
• Monthly wellbeing challenges, trekking activities, sporting events.
• Party, Party Party -bi-annual theme parties.
• Monthly birthday celebrations and 'Have one on us' team drinks.
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City.
• Freshly cooked food during your shift.
• Discounts of up to 50% off in F&B in our hotel
• Explore by Marriott Bonvoy - discounted room rates across the globe
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Opportunity to join and participate in our unique GROW academy.
• Bike to work scheme.
• Season Ticket Loan.
• Experience Stay in the Hotel to enjoy with a plus one.
• Wagestream - Offering you a range of features, including up to 50% of salary stream before pay date, saving pot, financial advice.
• Recommend a friend Scheme, giving you the possibility to earn up to £500 for individual referral.
• Strat Chat -Our internal socials platform offering Communication / Recognition and Achievements via Badges -that allows you to exchange earned vouchers for different prizes.
• Star of the Month and Star of the Year Awards