Reception Supervisor Front Office · Crowne Plaza Stratford Upon Avon

Valor Hospitality Partners, LLC; Stratford-upon-Avon; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Room discount meals

Free meals on duty

Employee discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Crowne Plaza Stratford Upon Avon is seeking a guest services associate to greet guests, answer questions about hotel services and local attractions, and ensure a warm, memorable welcome.

This position is in a branded hotel with shifts across 7 days, including evenings and weekends. Apprenticeships and staff benefits are available, supporting career growth within the hospitality industry.

Qualifications

• Experience in a branded hotel environment.
• Able to work in a fast-paced role with people daily.
• Flexible with shifts, including evenings and weekends.
• Interested in career training and apprenticeships.

Responsibilities

• Provide a warm welcome and answer guest questions.
• Explain hotel services, facilities and local area.
• Ensure a smooth check-out experience and guest satisfaction.
• Work within a fast-paced team to serve guests daily.

Skills

Customer service

Hospitality

Communication

Teamwork

Flexibility

Job description

Crowne Plaza Stratford Upon Avon

£27,476.80 per annum / £13.21 per hour. 40 hours across 5 days.

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

You will already have experience of working within a branded hotel environment and be comfortable working in a fast paced role dealing with people on a daily basis.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

• Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fuelled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.