Night Reception & Guest Experience Specialist

IBIS; Luton; On-site; GBP 21,000 - 27,000; Full time

Job summary

IBIS in the United Kingdom is recruiting for a permanent night shift role of 39 hours per week within a busy hotel team. The candidate will welcome guests, handle reservations, manage guest feedback, and ensure the security and smooth operation of the overnight period.

Responsibilities include assisting with breakfast setup, supervising 24/7 F&B during night hours, and maintaining high standards in public areas. Weekend and public holiday work is required.

Qualifications

• Minimum customer service experience; hotel background preferred.
• Guest oriented, service minded and detail focused.
• F&B experience is a plus.
• Organized, with good teamwork and a sparkling personality.

Responsibilities

• Welcomes guests with care and personalised attention.
• Handles guest feedback and complaints efficiently.
• Promotes hotel facilities and services; upsells where possible.

Skills

Customer service

Guest oriented

Attention to detail

F&B experience

Well organized

Team spirit

Job description

IBIS in the United Kingdom is recruiting for a permanent night shift role of 39 hours per week within a busy hotel team. The candidate will welcome guests, handle reservations, manage guest feedback, and ensure the security and smooth operation of the overnight period.

Responsibilities include assisting with breakfast setup, supervising 24/7 F&B during night hours, and maintaining high standards in public areas. Weekend and public holiday work is required.