Night Porter — Security, Guest Care & 24/7 Support

Holiday Inn Stevenage; Stevenage; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts on hotels

Free staff parking

Staff meals on duty

Job summary

Holiday Inn Stevenage is seeking a Night Porter to ensure the safety and comfort of guests during night hours. You will conduct security checks, assist guests, and help prepare the breakfast service at 6 am while maintaining courteous communication with residents.

You will also support other hotel operations in food & beverage, maintenance and guest services, delivering first-class service and teamwork. Opportunities for development across departments are available.

Qualifications

• Strong attention to detail to ensure all areas are clean and presentable.
• Good communication skills to interact with guests and staff effectively.
• Customer service mindset to assist guests and handle requests.
• Ability to work overnight shifts, including night-time hours.

Responsibilities

• Ensure safety and security of guests, staff, and the hotel at night.
• Perform minimum of 2 security checks at regular intervals with emphasis on security and fire safety.
• Assist with breakfast preparation for 6 am.
• Liaise with guests and residents, handling problems and resolving complaints professionally.
• Support night-time operations in food & beverage, maintenance, and other areas requiring first-class service.

Skills

Attention to detail

Communication

Customer service

Overnight availability

Job description

Holiday Inn Stevenage is seeking a Night Porter to ensure the safety and comfort of guests during night hours. You will conduct security checks, assist guests, and help prepare the breakfast service at 6 am while maintaining courteous communication with residents.

You will also support other hotel operations in food & beverage, maintenance and guest services, delivering first-class service and teamwork. Opportunities for development across departments are available.