Night Guest Services Specialist

Harri; Horley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Cycle to work scheme

Life assurance scheme

Employee assistance programme

Awards for long service

Job summary

Arora Group is seeking a Night Porter to join the team at Hilton London Gatwick, connected to Gatwick South terminal. You will ensure guests receive excellent service through the night, managing check-in/out, and assisting guests with information about facilities and local area.

Role emphasizes strong communication, multi-tasking, and a tidy, professional appearance. Knowledge of Opera PMS or Micros is a plus, with opportunities to grow within a 4-star hotel environment.

Qualifications

• Excellent communication in English, both written and spoken.
• Strong organizational skills and attention to detail.
• Calm under pressure with strong multi-tasking ability.
• Smart, professional appearance and team-player mindset.
• Experience with Opera PMS or Micros is a plus.

Responsibilities

• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Complete administrative and preparation duties.

Skills

Customer service orientation

Organisational skills

Multi-tasking

Written and spoken English

Professional appearance

Team player

Proactive attitude

Tools

Opera PMS

Micros

Job description

Arora Group is seeking a Night Porter to join the team at Hilton London Gatwick, connected to Gatwick South terminal. You will ensure guests receive excellent service through the night, managing check-in/out, and assisting guests with information about facilities and local area.

Role emphasizes strong communication, multi-tasking, and a tidy, professional appearance. Knowledge of Opera PMS or Micros is a plus, with opportunities to grow within a 4-star hotel environment.