Night Porter & Guest Service Champion

Village Hotels - Leeds South; Wakefield; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Free leisure club membership

30% discount on overnight stays

Up to 40% discount on food and drink

Excellent training and development

Health & Wellbeing platform

Discounts and cashback on many high-st

A fun, supportive and inclusive work环境

Job summary

Village Hotel Club in Wakefield is seeking a Night Porter to keep our 24/7 service running smoothly. You’ll work with the night team, handle guest needs, assist with check-in transitions, and support bar service and room service orders. You’ll need initiative, problem-solving, and a friendly, proactive approach to guest care.

Join us to enjoy a lively, inclusive work environment, with training and career development as part of a growing hotel group.

Qualifications

• Excellent customer service skills
• Ability to resolve guest issues efficiently and positively
• Able to work on your own initiative
• Know what a good job looks like
• Forge and maintain strong relationships with all departments

Responsibilities

• Night Porter role within a 24/7 hotel environment.
• Support night team and other departments as needed.
• Assist with check-in during night hours, prepare room service orders and serve at the bar.

Job description

Village Hotel Club in Wakefield is seeking a Night Porter to keep our 24/7 service running smoothly. You’ll work with the night team, handle guest needs, assist with check-in transitions, and support bar service and room service orders. You’ll need initiative, problem-solving, and a friendly, proactive approach to guest care.

Join us to enjoy a lively, inclusive work environment, with training and career development as part of a growing hotel group.