Night Porter & Guest Experience Specialist

Hort's Townhouse; West of England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

28 days holiday

20% discount in pubs and 30% discount/

Share Save Scheme

Company Pension Scheme

Job summary

Hort's Townhouse in the West of England is seeking a Night Porter to help deliver exceptional guest service in a stylish, independently run pub with rooms. You will be on the front line during the night, greeting guests, handling late check-ins, and ensuring safety and room standards.

The role includes setting up breakfast, cleaning tasks, and health and safety checks. The team values a friendly, proactive approach and attention to detail to maintain the welcoming atmosphere.

Qualifications

• Experience delivering customer service in a hospitality setting.
• Excellent communication with guests and team members.
• Impeccable eye for detail and safety awareness.

Responsibilities

• Greet guests and assist with late arrivals/check-ins.
• Maintain room standards and cleanliness during night shifts.
• Set up for breakfast service and support morning operations.
• Carry out health and safety checks and audits as required.

Skills

Customer service

Communication

Attention to detail

Job description

Hort's Townhouse in the West of England is seeking a Night Porter to help deliver exceptional guest service in a stylish, independently run pub with rooms. You will be on the front line during the night, greeting guests, handling late check-ins, and ensuring safety and room standards.

The role includes setting up breakfast, cleaning tasks, and health and safety checks. The team values a friendly, proactive approach and attention to detail to maintain the welcoming atmosphere.