Night Porter

Hort's Townhouse; West of England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

28 days holiday

20% discount in pubs and 30% discount/

Share Save Scheme

Company Pension Scheme

Job summary

Hort's Townhouse in the West of England is seeking a Night Porter to help deliver exceptional guest service in a stylish, independently run pub with rooms. You will be on the front line during the night, greeting guests, handling late check-ins, and ensuring safety and room standards.

The role includes setting up breakfast, cleaning tasks, and health and safety checks. The team values a friendly, proactive approach and attention to detail to maintain the welcoming atmosphere.

Qualifications

• Experience delivering customer service in a hospitality setting.
• Excellent communication with guests and team members.
• Impeccable eye for detail and safety awareness.

Responsibilities

• Greet guests and assist with late arrivals/check-ins.
• Maintain room standards and cleanliness during night shifts.
• Set up for breakfast service and support morning operations.
• Carry out health and safety checks and audits as required.

Skills

Customer service

Communication

Attention to detail

Job description

Night Porter

Vibrant, beautifully stylish and sensitively restored to its former Glory, Hort's Townhouse celebrates the best of premium British pubs complete with 19 beautiful boutique bedrooms set across 2 floors.
Whether you're visiting for a memorable breakfast before exploring the City, lunch with friends, after-work drinks and cocktails or to lay your weary head in one of our boutique bedrooms, whatever the occasion Hort's Townhouse guarantees a warm welcome and home away from home.
Our seasonal menus and daily specials champion the best produce from across Britain, a blend of nostalgic classics and premium well-loved pub dishes. Behind the bar, you will find extensive drinks ranging from fairtrade coffee, to extensive wines, local beers and ales and perfectly mixed cocktails.
Ascend the stairs to uncover our 19 fabulously furnished bedrooms, individually designed, they offer a vibrant and colourful stay with smart in-room tech, sustainable toiletries and memorable treats and touches.

What We Offer Our Night Porters:

• Access to our Career Pathway, Apprenticeships and training and development courses
• Weekly pay
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
• Company Pension Scheme

What we look for in a Night Porter:

As the successful Night Porter you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality, be self-motivated and willing to work alone at times. You will have experience working in a similar environment, have excellent communication skills and an impeccable eye for detail.

Our Night Porters play an important role in ensuring the safety of our guests and the security of our pub and hotel throughout the night. You will be responsible for dealing with any guest requests, greeting and checking in late arrivals and maintaining room standards. As Night Porter you will also set up for breakfast service, cleaning areas of the business, and carry out any health and safety checks and audits as necessary.