Night Porter: Guest Care, Flexible Shifts & Discounts

Mitchells & Butlers PLC; Hull and East Yorkshire; On-site; GBP 12,000 - 17,000; Part time

Job summary

Innkeepers Collection Night Porter at Mitchells & Butlers PLC is a part-time, permanent role based in Hull (HU10 6NT). The position involves overnight shifts from 11pm to 7am, with duties including checking in late arrivals, greeting guests, and assisting with front-of-house tasks.

DBS check is required as part of recruitment. We seek passionate guests care agents who can work independently, stay professional under pressure, and contribute to a welcoming team environment.

Qualifications

• Must have a passion for guest care.
• Able to work independently and lone shifts.
• Demonstrates a can-do attitude and flexibility.
• Maintains professionalism under pressure.
• Shows great attention to detail and reliability.
• Enjoys being an active team member.
• Excellent verbal communication skills.
• Understands what constitutes excellent guest service.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Provide a warm, friendly welcome to guests.
• Carry out additional front-of-house tasks as site requires (cleaning, breakfast area setup).
• Ensure guest and business safety and security is a priority.
• Lead evacuation procedures calmly in an emergency.
• Answer phone queries and resolve guest complaints to ensure a pleasant stay.

Skills

Guest care

Independent work

Can-do attitude

Professional under pressure

Attention to detail

Team player

Excellent verbal communication

Guest service understanding

Job description

Innkeepers Collection Night Porter at Mitchells & Butlers PLC is a part-time, permanent role based in Hull (HU10 6NT). The position involves overnight shifts from 11pm to 7am, with duties including checking in late arrivals, greeting guests, and assisting with front-of-house tasks.

DBS check is required as part of recruitment. We seek passionate guests care agents who can work independently, stay professional under pressure, and contribute to a welcoming team environment.