Innkeepers Collection Night Porter

Mitchells & Butlers PLC; Hull and East Yorkshire; On-site; GBP 12,000 - 17,000; Part time

Job summary

Innkeepers Collection Night Porter at Mitchells & Butlers PLC is a part-time, permanent role based in Hull (HU10 6NT). The position involves overnight shifts from 11pm to 7am, with duties including checking in late arrivals, greeting guests, and assisting with front-of-house tasks.

DBS check is required as part of recruitment. We seek passionate guests care agents who can work independently, stay professional under pressure, and contribute to a welcoming team environment.

Qualifications

• Must have a passion for guest care.
• Able to work independently and lone shifts.
• Demonstrates a can-do attitude and flexibility.
• Maintains professionalism under pressure.
• Shows great attention to detail and reliability.
• Enjoys being an active team member.
• Excellent verbal communication skills.
• Understands what constitutes excellent guest service.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Provide a warm, friendly welcome to guests.
• Carry out additional front-of-house tasks as site requires (cleaning, breakfast area setup).
• Ensure guest and business safety and security is a priority.
• Lead evacuation procedures calmly in an emergency.
• Answer phone queries and resolve guest complaints to ensure a pleasant stay.

Skills

Guest care

Independent work

Can-do attitude

Professional under pressure

Attention to detail

Team player

Excellent verbal communication

Guest service understanding

Job description

Innkeepers Collection Night Porter

Company: Mitchells & Butlers PLC

Salary: Minimum wage

Hours: Part-time

Location: Hull, HU10 6NT

Job type: Permanent

Posting date: 7 Nov 2026

Closing date: 20 Nov 2026

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site).

Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk‑ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly.
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Proud member of the Disability Confident employer scheme