Night Porter: Guest Care & Flexible Shifts

Mitchells & Butlers plc; Hull Bridge; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33% dining discount across brands

Wagestream access to earned pay

Pension scheme

28 days holiday

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers plc is hiring a Night Porter for overnight shifts (11pm–7am). You will be the first point of contact for late arrivals and walk-ins, ensuring a warm welcome and high standards of safety and service.

A DBS check is part of the recruitment process, and duties may include front-of-house tasks and breakfast area setup. You will work independently on night shifts, handle guest inquiries, and support a safe, comfortable environment across sites.

Qualifications

• Demonstrated passion for guest care and delivering a warm welcome.
• Able to work independently, including lone shifts.
• Positive can-do attitude under pressure.
• Professionalism and discretion in a hospitality setting.
• Strong eye for detail and reliability during overnight service.

Responsibilities

• Check in late arrivals and walk-ins as the first point of contact.
• Provide a warm, friendly welcome to guests.
• Carry out front-of-house tasks and breakfast area setup as needed.
• Ensure guest and business safety and security at all times.
• Lead evacuation and safety procedures in case of fire.
• Answer phone enquiries and handle guest complaints to ensure a pleasant stay.

Skills

Guest care

Independence

Attention to detail

Communication

Team player

Job description

Mitchells & Butlers plc is hiring a Night Porter for overnight shifts (11pm–7am). You will be the first point of contact for late arrivals and walk-ins, ensuring a warm welcome and high standards of safety and service.

A DBS check is part of the recruitment process, and duties may include front-of-house tasks and breakfast area setup. You will work independently on night shifts, handle guest inquiries, and support a safe, comfortable environment across sites.