Innkeepers Collection Night Porter

Mitchells & Butlers plc; Hook; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discounts across brands

Wagestream access

Pension

28 days holiday

Free shares

Job summary

Innkeepers Collection Night Porter role at Mitchells & Butler PLC in Hook is a part-time, overnight position (11pm–7am depending on site). You’ll be the first point of contact for late arrivals and walk-ins, delivering a warm, safe, and professional guest experience.

DBS check is required; duties include front-of-house cleaning and breakfast setup, safety and security, and responding to guest calls and complaints to ensure a smooth, welcoming stay.

Qualifications

• Passionate about guest care.
• Comfortable working independently.
• Professionalism under pressure.
• Excellent verbal communication.
• Great eye for detail.
• Active team member.
• Able to work lone shifts.

Responsibilities

• Check in late arrivals and walk-ins as first contact.
• Provide warm, friendly welcome to all guests.
• Front-of-house cleaning and breakfast area setup, where applicable.
• Ensure guest and business safety and security at all times.
• Evacuate guests and staff safely in emergencies.
• Answer calls and handle guest complaints to ensure stays.

Skills

Guest care

Independent worker

Can-do attitude

Attention to detail

Team player

Excellent communication

Job description

Innkeepers Collection Night Porter

Company: Mitchells & Butlers PLC

Salary: Competitive Salary

Hours: Part-time

Location: Hook, RG27 9DZ

Job type: Permanent

Posting date: 10 Nov 2026

Closing date: 23 Nov 2026

#IKC

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site).

Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

What you'll do in this role:

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly.
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

What we look for in our night porters:

• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

What's in it for me?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Proud member of the Disability Confident employer scheme

About Disability Confident: Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.