Guest Care Night Porter - Flexible Shifts

Inn on the Lake; Godalming; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts across our brands

Wagestream – access earned pay whenyou

Team socials

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers Leisure Retail Limited (MABLR) is hiring a Night Porter to welcome guests, handle late arrivals, and help maintain safety and security across the site. The role involves front-of-house tasks, potential cleaning duties, and meeting room prep for the next day.

You will be the first point of contact, provide a warm welcome, and handle guest inquiries and complaints to ensure a pleasant stay.

Qualifications

• Passionate about guest care.
• Demonstrates a can-do attitude.
• Maintains professionalism under pressure.
• Has a great eye for detail.
• Excels in verbal communication.
• Understands excellent guest service.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• You’ll ensure a warm, friendly and genuine welcome.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Skills

Guest care

Can-do attitude

Professional under pressure

Attention to detail

Excellent verbal communication

Team player

Job description

Mitchells & Butlers Leisure Retail Limited (MABLR) is hiring a Night Porter to welcome guests, handle late arrivals, and help maintain safety and security across the site. The role involves front-of-house tasks, potential cleaning duties, and meeting room prep for the next day.

You will be the first point of contact, provide a warm welcome, and handle guest inquiries and complaints to ensure a pleasant stay.