Overnight Guest Care Porter | Flexible Night Shifts

Mitchells & Butlers plc; Hook; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Discounts across brands

Wagestream access

Pension

28 days holiday

Free shares

Descripción de la vacante

Innkeepers Collection Night Porter role at Mitchells & Butler PLC in Hook is a part-time, overnight position (11pm–7am depending on site). You’ll be the first point of contact for late arrivals and walk-ins, delivering a warm, safe, and professional guest experience.

DBS check is required; duties include front-of-house cleaning and breakfast setup, safety and security, and responding to guest calls and complaints to ensure a smooth, welcoming stay.

Formación

• Passionate about guest care.
• Comfortable working independently.
• Professionalism under pressure.
• Excellent verbal communication.
• Great eye for detail.
• Active team member.
• Able to work lone shifts.

Responsabilidades

• Check in late arrivals and walk-ins as first contact.
• Provide warm, friendly welcome to all guests.
• Front-of-house cleaning and breakfast area setup, where applicable.
• Ensure guest and business safety and security at all times.
• Evacuate guests and staff safely in emergencies.
• Answer calls and handle guest complaints to ensure stays.

Conocimientos

Guest care

Independent worker

Can-do attitude

Attention to detail

Team player

Excellent communication

Descripción del empleo

Innkeepers Collection Night Porter role at Mitchells & Butler PLC in Hook is a part-time, overnight position (11pm–7am depending on site). You’ll be the first point of contact for late arrivals and walk-ins, delivering a warm, safe, and professional guest experience.

DBS check is required; duties include front-of-house cleaning and breakfast setup, safety and security, and responding to guest calls and complaints to ensure a smooth, welcoming stay.