Night Porter: Elite Guest Service & Security

Millennium Hotels and Resorts; Glasgow; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Cash Health Plan cover option

£12.71 per hour

Career development pathways and

Employee Discounted Accommodation and

F&B discounts worldwide!

Life Assurance, where applicable

Apprenticeship/Placement/Trainingoppor

Meals Provided on Duty

Social Events, Wellbeing and Team Arts

Uniform

Length of Service related holiday sche

Recommend a Friend Scheme

Job summary

The Millennium Hotel Glasgow, part of Millennium Hotels and Resorts, is seeking a Casual Night Porter to deliver high-quality guest service during the night shift.

You will handle night reception tasks, assist with luggage, deliver newspapers, and ensure public areas remain clean and secure through the overnight hours. Experience in a quality hotel and familiarity with Opera or similar systems are valued.

Qualifications

• Previous experience in a quality hotel
• Experience of Night shift
• Excellent communications skills
• The ability to work well under pressure with a positive, ‘can do’ attitude
• Excellent customer service skills
• Experience of using a Front Office Management system, e.g., Opera
• Ability to work a variety of shifts, depending on the needs of the business

Responsibilities

• Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
• Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift
• Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night
• Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively
• Cashing up procedures
• Following the check in and check out policy procedures for guests arriving late or departing early
• Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts
• Ensuring the restaurant is set up and prepared for Breakfast

Job description

The Millennium Hotel Glasgow, part of Millennium Hotels and Resorts, is seeking a Casual Night Porter to deliver high-quality guest service during the night shift.

You will handle night reception tasks, assist with luggage, deliver newspapers, and ensure public areas remain clean and secure through the overnight hours. Experience in a quality hotel and familiarity with Opera or similar systems are valued.