Night Guest Services Agent - Hotel Front Desk

Millennium Hotels & Resorts New Zealand; Glasgow; On-site; GBP 14,445 - 20,573; Part time

Benefits offered by this job

Cash Health Plan cover option

Career development pathways

Employee Discounted Accommodation

Meals Provided on Duty

Social Events and Team Activities

Uniform

Length of Service related holiday scheme

Recommend a Friend Scheme

Job summary

Millennium Hotels & Resorts New Zealand in Glasgow is seeking a Casual Night Porter to deliver excellent customer service during night shifts. Key responsibilities include providing efficient service to guests, assisting with Night Manager tasks, and ensuring security within the hotel. Candidates should have prior hotel experience and excellent communication skills.

The position offers £12.71 per hour and various benefits, including career development opportunities and employee discounts worldwide. Join our team and contribute to our commitment to outstanding service!

Qualifications

• Experience in hospitality, especially during night shifts.
• Strong communication and customer service skills.
• Ability to handle multiple tasks under pressure.

Responsibilities

• Provide friendly service and comply with company policies.
• Assist with Night Manager tasks when needed.
• Manage guest luggage and maintain cleanliness.
• Ensure security and manage issues as instructed.
• Handle cash procedures and guest check-in/check-out.
• Take breakfast orders and provide related services.
• Prepare the restaurant for breakfast.

Skills

Previous experience in a quality hotel

Experience of Night shift

Excellent communications skills

Ability to work well under pressure

Excellent customer service skills

Experience of using a Front Office Management system

Ability to work a variety of shifts

Tools

Front Office Management system (e.g., Opera)

Job description

Millennium Hotels & Resorts New Zealand in Glasgow is seeking a Casual Night Porter to deliver excellent customer service during night shifts. Key responsibilities include providing efficient service to guests, assisting with Night Manager tasks, and ensuring security within the hotel. Candidates should have prior hotel experience and excellent communication skills.

The position offers £12.71 per hour and various benefits, including career development opportunities and employee discounts worldwide. Join our team and contribute to our commitment to outstanding service!