Casual Night Porter

Millennium Hotels and Resorts; Glasgow; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Cash Health Plan cover option

£12.71 per hour

Career development pathways and

Employee Discounted Accommodation and

F&B discounts worldwide!

Life Assurance, where applicable

Apprenticeship/Placement/Trainingoppor

Meals Provided on Duty

Social Events, Wellbeing and Team Arts

Uniform

Length of Service related holiday sche

Recommend a Friend Scheme

Job summary

The Millennium Hotel Glasgow, part of Millennium Hotels and Resorts, is seeking a Casual Night Porter to deliver high-quality guest service during the night shift.

You will handle night reception tasks, assist with luggage, deliver newspapers, and ensure public areas remain clean and secure through the overnight hours. Experience in a quality hotel and familiarity with Opera or similar systems are valued.

Qualifications

• Previous experience in a quality hotel
• Experience of Night shift
• Excellent communications skills
• The ability to work well under pressure with a positive, ‘can do’ attitude
• Excellent customer service skills
• Experience of using a Front Office Management system, e.g., Opera
• Ability to work a variety of shifts, depending on the needs of the business

Responsibilities

• Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
• Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift
• Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night
• Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively
• Cashing up procedures
• Following the check in and check out policy procedures for guests arriving late or departing early
• Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts
• Ensuring the restaurant is set up and prepared for Breakfast

Job description

• Are you a Night person?
• Do you enjoy delivering excellent customer service?
• Are you a great team player?

If so, this could be an ideal opportunity for you!

As a Casual Night Porter, key responsibilities include:

• Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
• Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift
• Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night
• Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively
• Cashing up procedures
• Following the check in and check out policy procedures for guests arriving late or departing early
• Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts
• Ensuring the restaurant is set up and prepared for Breakfast

What we are looking for:

• Previous experience in a quality hotel
• Experience of Night shift
• Excellent communications skills
• The ability to work well under pressure with a positive, ‘can do’ attitude
• Excellent customer service skills
• Experience of using a Front Office Management system, e.g., Opera
• Ability to work a variety of shifts, depending on the needs of the business

About The Hotel:

The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city’s cultural and retail activities and stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge.

The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.

About The Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you:

We offer a competitive benefits package including:

• Cash Health Plan cover option
• £12.71 per hour
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Life Assurance, where applicable
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Social Events, Wellbeing and Team Activities
• Uniform
• Length of Service related holiday scheme
• Recommend a Friend Scheme, where eligible

... and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.