Night Porter & Concierge — Safe, Welcoming & Calm

Audley Villages; Audley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme with a 5%

28 days' holiday, inclusive of bankhol

50% discount on food and drinks

Staff rates on guest suites

Full training through our Academy

Excellent learning and development

Free employee discount portal

Healthcare Cash Plan

Refer a Friend bonus scheme

Free uniform

Job summary

Audley Villages is seeking a Night Porter to help keep our village safe, welcoming and well presented through the night. You’ll monitor CCTV, respond to emergencies, and support overnight cleaning, reception duties and basic administrative tasks, working confidently and independently.

You’ll bring reliability, a calm demeanour and a caring approach, with strong English and the ability to manage competing priorities in a live hospitality environment, while upholding privacy and high standards

Qualifications

• Experience in a night, security, hospitality, care, facilities or customer-facing environment.
• Strong communication skills and good written and spoken English.
• Good literacy and numeracy skills.
• Basic computer skills and confidence using systems to record information.
• The ability to remain calm and professional in unexpected or emergency situations.
• Strong organisational skills and the ability to manage competing priorities.

Responsibilities

• Carrying out regular security checks and monitoring CCTV in line with company procedures.
• Responding appropriately to fire alarms, health alarms and other emergencies.
• Providing a warm, friendly and professional presence for owners and guests throughout the night.
• Supervising the reception area and managing overnight calls and enquiries.
• Identifying and reporting hazards, maintenance issues, damage or unusual activity.
• Completing overnight cleaning, refuse collection and other operational duties.

Skills

Night security experience

Hospitality background

Customer-facing

English communication

Tools

Basic computer skills

Job description

Audley Villages is seeking a Night Porter to help keep our village safe, welcoming and well presented through the night. You’ll monitor CCTV, respond to emergencies, and support overnight cleaning, reception duties and basic administrative tasks, working confidently and independently.

You’ll bring reliability, a calm demeanour and a caring approach, with strong English and the ability to manage competing priorities in a live hospitality environment, while upholding privacy and high standards