Night Concierge & Security Lead at Retirement Village

Audley Villages; Ilkley; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Company pension with 5% employer

28 days' holiday

Staff discounts

Full training through Academy

Learning and development opportunities

Employee discount portal

Healthcare Cash Plan

Refer a Friend bonus

Free uniform

And much more

Job summary

Audley Villages in Ilkley is seeking a Night Porter to help keep the village safe, welcoming and well presented overnight. You will carry out security checks, monitor CCTV, respond to alarms and support overnight cleaning and reception duties.

This role suits someone calm and reliable who can work independently, manage competing priorities and hand over clearly to the day team. Audley offers training, competitive pay, pension, holiday entitlement and staff discounts.

Qualifications

• Experience in night, security, hospitality, care, facilities or customer-facing environment.
• Strong communication skills and good written and spoken English.
• Good literacy and numeracy skills.
• Basic computer skills and confidence using systems to record information.
• Ability to remain calm and professional in emergencies.
• Strong organisational skills and the ability to manage competing priorities.
• Warm, empathetic and customer-focused approach.
• Good awareness of personal safety, Health & Safety and emergency procedures.
• Ability to recognise when someone requires assistance and escalate concerns.
• Reliability, trustworthiness and ability to work overnight and alone.
• Commitment to creating a safe, welcoming guest experience.

Responsibilities

• Carry out regular security checks and monitor CCTV.
• Respond to fire alarms, health alarms and emergencies.
• Provide a warm, friendly presence for owners and guests overnight.
• Supervise reception and manage overnight calls and enquiries.
• Identify and report hazards or maintenance issues.
• Support owners while maintaining professional boundaries and privacy.
• Maintain high standards of cleanliness and presentation in communal areas.
• Complete overnight cleaning, refuse collection and other duties.
• Prepare pool and leisure facilities for the following day and perform pool testing.
• Prepare areas for the day team and hand over with clear daily reports.
• Handle records confidentially and follow all safety procedures.

Skills

Reliability

Calm under pressure

Communication skills

English proficiency

Organisational skills

Customer service

Attention to safety

Independent working

Tools

Computer systems

Job description

Audley Villages in Ilkley is seeking a Night Porter to help keep the village safe, welcoming and well presented overnight. You will carry out security checks, monitor CCTV, respond to alarms and support overnight cleaning and reception duties.

This role suits someone calm and reliable who can work independently, manage competing priorities and hand over clearly to the day team. Audley offers training, competitive pay, pension, holiday entitlement and staff discounts.