Night Concierge & Security at Luxury Retirement Village

Audley Villages; Egham; Presencial; GBP 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Pension scheme

28 days holiday

Staff discounts

Resumo da oferta

Audley Villages is seeking a Night Porter to help keep our premium retirement village safe, welcoming and impeccably presented throughout the night. You’ll conduct security checks, monitor CCTV, respond to emergencies and support overnight cleaning, pool prep and reception tasks.

You’ll work independently, manage priorities calmly and maintain professional boundaries while upholding our high standards for owners and guests.

Qualificações

• Experience in a night, security, hospitality, care, facilities or customer-facing environment.
• Strong communication skills and good written and spoken English.
• Good literacy and numeracy skills.
• Basic computer skills and confidence using systems to record information.
• The ability to remain calm and professional in unexpected or emergency situations.
• Strong organisational skills and the ability to manage competing priorities.
• A warm, empathetic and customer-focused approach.
• Good awareness of personal safety, Health & Safety and emergency procedures.

Responsabilidades

• Carrying out regular security checks and monitoring CCTV in line with company procedures.
• Responding appropriately to fire alarms, personal health alarms and other emergencies.
• Providing a warm, friendly and professional presence for owners and guests throughout the night.
• Supervising the reception area and managing overnight calls and enquiries.
• Identifying and reporting hazards, maintenance issues, damage or unusual activity.
• Supporting owners when required, while maintaining appropriate professional boundaries and respecting privacy and dignity.
• Maintaining high standards of cleanliness and presentation across communal areas.
• Completing overnight cleaning, refuse collection and other operational duties.
• Where applicable, preparing swimming pool and leisure facilities for the following day and completing required pool testing.
• Preparing communal areas and facilities for the day team.
• Completing daily reports and providing a clear handover to the day team.
• Maintaining accurate records and handling information sensitively and confidentially.
• Following all Health & Safety, Fire Safety, safeguarding and company procedures.

Conhecimentos

Reliable

Calm under pressure

Strong communication

English proficiency

Computer literacy

Independent worker

Descrição da oferta de emprego

Audley Villages is seeking a Night Porter to help keep our premium retirement village safe, welcoming and impeccably presented throughout the night. You’ll conduct security checks, monitor CCTV, respond to emergencies and support overnight cleaning, pool prep and reception tasks.

You’ll work independently, manage priorities calmly and maintain professional boundaries while upholding our high standards for owners and guests.