Night Concierge & Security Specialist

Audley Villages; Romsey; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme (5% employer)

28 days’ holiday

50% discount on food & drinks

Staff rates on guest suites

Full training through our Academy

Learning & development opportunities

Employee discount portal

Healthcare Cash Plan

Refer a Friend bonus

Free uniform

Job summary

Audley Villages is seeking a Night Porter to keep the village safe, welcoming and well-presented overnight. You’ll carry out security checks, monitor CCTV, respond to emergencies and support overnight cleaning, pool preparation and reception tasks.

Independent work, calm decision making and discretion are essential. Experience in security, hospitality or a similar role is desirable; full training is provided.

Qualifications

• Experience in a night, security, hospitality, care, facilities or customer-facing environment.
• Strong communication skills and good written and spoken English.
• Good literacy and numeracy skills.
• Basic computer skills and confidence using systems to record information.
• Ability to remain calm and professional in unexpected or emergency situations.
• Strong organisational skills and the ability to manage competing priorities.
• A warm, empathetic and customer-focused approach.
• Previous experience in a similar role is desirable, but full training will be provided.

Responsibilities

• Carrying out regular security checks and monitoring CCTV in line with company procedures.
• Responding appropriately to fire alarms, personal health alarms and other emergencies.
• Providing a warm, friendly and professional presence for owners and guests throughout the night.
• Supervising the reception area and managing overnight calls and enquiries.
• Identifying and reporting hazards, maintenance issues, damage or unusual activity.
• Supporting owners when required, while maintaining appropriate professional boundaries and respecting privacy and dignity.
• Maintaining high standards of cleanliness and presentation across communal areas.
• Completing overnight cleaning, refuse collection and other operational duties.
• Where applicable, preparing swimming pool and leisure facilities for the following day and completing required pool testing.
• Preparing communal areas and facilities for the day team.
• Completing daily reports and providing a clear handover to the day team.
• Maintaining accurate records and handling information sensitively and confidentially.
• Following all Health & Safety, Fire Safety, safeguarding and company procedures.

Skills

Reliability

Calm under pressure

Communication skills

English proficiency

Literacy & numeracy

Basic computer skills

Customer service

Independent working

Job description

Audley Villages is seeking a Night Porter to keep the village safe, welcoming and well-presented overnight. You’ll carry out security checks, monitor CCTV, respond to emergencies and support overnight cleaning, pool preparation and reception tasks.

Independent work, calm decision making and discretion are essential. Experience in security, hospitality or a similar role is desirable; full training is provided.