Night Porter

Frasers Group PLC T/A Sports Direct International; Worksop; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company that is redefining retail through innovation and exceptional service. This role offers a unique opportunity to grow in the hospitality sector, working closely with a dedicated team to ensure every guest enjoys a world-class experience. You'll be at the forefront of operations, managing safety and security while inspiring your colleagues to deliver excellence. If you're passionate about hospitality and ready to embrace new challenges, this is the perfect opportunity to elevate your career in a dynamic environment that values your contributions and supports your growth.

Benefits

Frasers Champion Recognition

Potential Bonuses for Performance

Frasers Festival Events

Quarterly CEO Sessions

Retail Reconnect Experience

Free Gym Classes

Discounted Gym Memberships

24-hour Wellbeing Helpline

Wellness Hub Access

Counselling Support

Qualifications

• No formal qualifications required, but hospitality experience is beneficial.
• Reslynx experience is an advantage.

Responsibilities

• Support the team leader and manage Duty Management Shifts.
• Ensure compliance with safety and security policies.
• Deliver a world-class guest experience during night shifts.

Skills

Hospitality Experience

Crisis Management

Compliance Knowledge

Communication Skills

Team Leadership

Reslynx Experience

Education

No formal qualifications required

Tools

Reslynx

Job description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our mission –we are building the worlds most admired and compelling brand ecosystem.

Our purpose– we are elevating the lives of the many with access to the world’s best brands and experiences.

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits- Think fast, think fearlessly, and take the team with you.
• Own it and back yourself- Own the basics, own your role and own the results.
• Be relevant- Relevant to our people, our partners and the planet.

Are you ready to join the Fearless?

Job Description

The opportunity to join the Lion Hotel team will appeal to enthusiastic individuals who are looking for the next stage of their hospitality career and who have an appetite for knowledge and the drive to progress.

The role will report into the Reception and Sales Events Supervisor and will provide support at the hub of the business as it continues to grow. This role will cover supporting the team leader and completing Duty Management Shifts when required.

Your role is to work with and inspire the team in your hotel in order to deliver a World Class experience for every guest on every visit, contribute to colleague engagement, work to the business plan and enable growth to be sustained over the longer term. This includes delivering consistent operational and brand standards, protecting our reputation and people through compliance with the safety & security legal framework whilst maximizing efficiencies. Display commitment and diligence to the delegated tasks and overall goals. Be a visible role model obsessed with the guest experience and continuous improvement. Taking overall responsibility for the resident’s experience during the night and delivering a compelling and profitable accommodation offer.

• Ensure that the crisis management process is followed, and act accordingly. Understand and complete any training required in order to safely manage: emergency situations e.g. bomb threats, gas leaks, Fire, First Aid/medical emergencies.
• Provide a safe working environment for the team & guests by following company safety and security procedures, and report any issues.
• Comply with all food safety, allergen compliance, health and safety, fire, and security policies.
• Identify and report maintenance issues and comply with planned reactive repairs.
• Competently complete all required checklists specific to the night shift, including general cleaning tasks.
• Complete safety and security checks – covering a full inspection of hotel corridors, public areas, back of House – Kitchen, function rooms, and all means of escape on regular intervals throughout the shift (as per nights check-list).
• Manage the Security of the building in accordance with Company policy and procedures i.e (external doors locked) when working alone.
• Communicate and liaise with all team members, all departments demonstrating a willingness to embrace company standards.
• Complete a full handover at the start and ends of the shift, and provide the early duty manager with a copy of the Nights check-list which should be signed and represent a true portrayal of tasks completed during the night shift.

Qualifications

• No formal qualifications are required for this role.
• Experience of Reslynx an advantage.
• Experience in similar positions an advantage but not essential.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

• Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
• Fearless 1000– By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.
• Frasers Festival– An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
• CEO Sessions –Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
• Retail Reconnect –In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

• Frasers Fit– Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
• Retail Trust– We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

• Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.