Night Porter

TN United Kingdom; Tingley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Night Porter, der eine Schlüsselrolle im Kundenservice spielt. In dieser spannenden Position sind Sie verantwortlich für die Gewährleistung eines hervorragenden Services während der Nacht, von der Ankunft der Gäste bis zum Zimmerservice. Genießen Sie ein unterstützendes und inklusives Arbeitsumfeld mit umfangreichen Vorteilen, darunter Gesundheits- und Wellnessprogramme, Rabatte auf Übernachtungen und eine Vielzahl von Schulungs- und Entwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für exzellenten Service haben und Teil eines dynamischen Teams werden möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Gesundheits- und Wellnessmitgliedschaft

Rabatt auf Übernachtungen

50% Rabatt auf Speisen und Getränke

Ausgezeichnete Schulungsprogramme

Finanzielle Unterstützung

Mitarbeiterunterstützungsprogramm

Feiertagsfreizeit

Betriebliche Altersversorgung

Lebensversicherung

Erweiterte Elternzeit

Qualifications

• Verständnis für hervorragenden Kundenservice.
• Fähigkeit, Gästeprobleme effizient zu lösen.

Responsibilities

• Sicherstellung eines außergewöhnlichen Service während der Nacht.
• Unterstützung aller Abteilungen und Beteiligung am Kundenservice.

Skills

Kundenservice

Problemlösungsfähigkeiten

Selbstständiges Arbeiten

Interdepartmentale Beziehungen

Job description

Social network you want to login/join with:

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart.

Join us and enjoy benefits such as:

1. Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
2. Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
3. Friends and Family discounted stays from £49, including breakfast.
4. 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
5. 30% discount on and off shift in our Village Hotel Starbucks stores.
6. Excellent training and development programs, including Rising Stars and Talent Academy.
7. An exciting Mobile Gaming training platform across hotel areas.
8. Discounts and cashback offers on many High Street Brands and Supermarkets.
9. Well-being and Healthcare benefits, with monthly programs supporting mental health.
10. Mental Wellbeing support, including Mental Health first aiders and up to 2 mental health days annually.
11. Financial wellbeing support and salary drawdown via Wagestream.
12. Access to Employee Assistance Programme for support and counseling.
13. A fun, supportive, and inclusive work environment with regular team events.
14. Reward and Recognition schemes, anniversary rewards, and community engagement activities.
15. Electric car salary sacrifice scheme.
16. Guaranteed day off for your birthday.
17. Discounted Health Cash plan and Sick pay Insurance.
18. Participation in BIG People Days to celebrate staff and communities.
19. Enhanced maternity and paternity benefits and pay.
20. Company Pension scheme and Life Insurance.

*Terms & Conditions apply based on your contract.

As a Night Porter, you will play a vital role in ensuring exceptional service throughout the night, working with the Night team, supporting all departments, and being involved in every step of the customer journey, from check-in to room service and bar service.

We value personality, individualism, and fun, creating lively, modern spaces for our guests. Join us to deliver outstanding service and enjoy our extensive benefits package.

What we need from you:

• Understanding of excellent customer service.
• Ability to resolve guest issues efficiently and positively.
• Ability to work independently.
• Knowledge of quality work standards.
• Ability to forge and maintain strong interdepartmental relationships.

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & special - Work, Grow & Play the Village Way!