Night Porter

TN United Kingdom; Wakefield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Night Receptionist to create memorable experiences for guests. This role involves handling transactions, ensuring security, and managing various administrative tasks during night shifts. Ideal candidates will possess strong communication skills and a keen eye for detail, thriving in a fast-paced environment. Join a family-owned business that values growth and offers numerous benefits, including discounted hotel stays and development opportunities. If you are adaptable and enjoy working independently, this opportunity is perfect for you.

Benefits

Access to Wagestream

Discounted Hotel Stays

50% off Food & Beverage

Spa Discounts

Development Opportunities

Star of the Month Awards

Long-service Awards

Recommend a Friend Incentive

Employee Assistance Programme

Pension Scheme

Qualifications

• Previous reception and night working experience in a hotel environment.
• Ability to manage time effectively and work under pressure.

Responsibilities

• Handle transactions and offer local insights to guests.
• Perform night security checks and basic cleaning tasks.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

Adaptability

Tools

Opera PMS

Job description

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Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

You’ll also be responsible for the security of the hotel and its guests overnight, as well as completing a number of administrative and preparation duties. This could include night security checks around the hotel, room service from our night menu, setting up of service areas (such as breakfast, or conference and banqueting), and basic cleaning tasks. You'll also handle cash/credit transactions and support in completing cash/car reconciliation for the hotel.

About you…

The successful candidate will have previous reception and night working experience ideally within a hotel environment. Experience with Opera PMS is advantageous.

• Excellent written and spoken communication skills
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time
• As you may be working alone, or as part of a small team, it’s important you also work well under your own initiative

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.