Night Porter (Hilton Garden Inn)

TN United Kingdom; Doncaster; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join a dynamic team at a renowned venue, where you will play a crucial role as a Night Porter. This position offers the chance to enhance guest satisfaction through exceptional service and safety practices. With a commitment to diversity and inclusion, this opportunity allows you to be part of a vibrant workplace that values your contributions. Enjoy perks such as hotel discounts, annual leave, and more as you support a unique venue that hosts a variety of events. If you are passionate about hospitality and eager to make a difference, apply today!

Benefits

Annual Members Passes

Hotel Discounts

Complimentary Golf

Increasing Annual Leave

Pension & Life Assurance

Healthshield Benefits

Qualifications

• Experience in Front Office roles in hotels.
• Familiarity with hotel systems and customer service.

Responsibilities

• Maintain departmental service standards at all times.
• Handle guest complaints and ensure satisfaction.
• Conduct safety floor checks during the night.

Skills

Customer Service

Front Office Operations

Problem Solving

Education

High School Diploma

Tools

OnQ

Job description

Social network you want to login/join with:

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Client:

Arena Racing Company

Location:

Doncaster, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

29dc872add2b

Job Views:

11

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

We are looking for a passionate and knowledgeable Hotel Night Porter!

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Who is Doncaster Racecourse and the Hilton Garden Inn?

Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more.

If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes.

Responsibilities for the successful Night Porter include (but not limited to):

• To ensure that all departmental service standards are maintained at all times by all Front Office personnel.
• To monitor use of daily Accounts/ Night handover book and check corrective action is carried out where necessary.
• Handle complaints or enquirer with immediate action; speak to the departments concerned with a through follow up to the guest. Ensure all points are logged in the Duty Managers
• To be able to deal with any reasonable requests from guest in a professional manner.
• To strive, anticipate customer needs whenever possible, and react to these to enhance customer satisfaction in line with the Company’s Mission Possible training programme.
• To ensure safety floor checks are carried out during the night, according to Company standards.
• Ensure that all new Company practices and procedures are actioned immediately.

Please Note- This role will be 2 days out of 7, usually 10pm to 6.30am. The successful candidate will be subject to a DBS check.

The person we are looking for as a Night Porter has….

• Previous experience of working within a Front Office role in a hotel
• Previous experience of hotel systems
• Previous experience of OnQ is an advantage
• Open and honest

Work Perks of being a Night Porter with us at ARC…

• 2 Annual Members passes, giving access to over 1500 racedays
• Hotel Discounts and Complimentary Golf
• Annual leave starting at 22 days increasing up to 28 days (Increasing pro-rata, 23 days for 2 years service, 24 days for 3 years service, 25 days for 4 years service, 26 days for 5 years service, 27days for 10 years service, 28 days for 15 years service)
• Pension & Group life assurance schemes
• Healthshield – including 24hr GP & EAP

…and so much more!

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.