Night Porter

Devonshire Group; Bakewell CP; On-site; GBP 18,000 - 25,000; Part time

Job summary

A prestigious hotel in Bakewell is seeking a Night Porter to provide exceptional customer service during the night. This part-time role involves guest check-ins, handling inquiries, and maintaining high standards in public areas. Flexibility in shifts is essential, and benefits include free meals and discounts.

Benefits

Free meals on duty

Generous food and beverage discounts

Free access to Bolton Abbey and Chatsworth Estates

Excellent personal development opportunities

Free entry to Chatsworth fairs

Membership of the Life Assurance Scheme

Qualifications

• Previous experience in a similar role is desirable.
• Formal qualifications such as an apprenticeship or an NVQ would be advantageous.

Responsibilities

• Answering telephone calls and processing guest administration.
• Checking in and out guests efficiently.
• Ensuring public areas are presented to a high standard.

Skills

Communication

IT Proficiency

Organizational Skills

Customer Service

Education

NVQ

Tools

Rezlynx

Resdiary

Job description

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Reference: APR20255739

Expiry date: 13:03, Mon, 26th May 2025

Location: Bakewell

Benefits: Please see our benefits and culture page

We have a great opportunity for a Night Porter who would be the main point of contact for our guests during the night, variable hours available.

You will receive discretionary service charge and tips that can increase your pay up to £3000 per annum.

You will be working within the prestigious 4AA Red Star Country house. At the Cavendish Hotel you will often be the first & last person our guests meet, and your exemplary customer care standards will set the tone for the whole of the Hotel, ensuring our guests receive end to end first rate, friendly and efficient service.

Your duties will include; answering telephone calls, checking-in and out guests efficiently, processing guest administration, handling payment transactions, answering customer enquiries and ensuring public areas are presented to a high standard.

You will be an excellent communicator, a very proficient IT user and have previous experience handling administration. Being organized and methodical in your approach to work, you will also be skilled at prioritising your workload to help respond to guest needs as efficiently as possible.

Experience of a hotel reservation system (such as Rezlynx or Resdiary), an awareness of industry standards and knowledge of the local area are all desirable attributes.

This is a part-time position and flexibility is essential to be able to work varied shifts that include weekends, bank holidays, early starts and later finishes; generally 7am to 3.30pm, or 3pm to 11pm.

As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service.

We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits include:

• Free meals on duty when in the office. (When working over 6 hours).
• Generous food and beverage discounts.
• Free access to Bolton Abbey and Chatsworth Estates.
• Excellent personal development and career opportunities.
• Free entry to the Chatsworth fairs and many of the events.
• Membership of the Life Assurance Scheme.

The right candidate will be professional, customer focused, with excellent attention to detail. Previous experience within a similar role would be desirable.

Any formal qualifications such as an apprenticeship or an NVQ would be advantageous.

Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.