Night Porter

Focus Hotels Management Limited; Witney; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel management company located in Witney seeks a dedicated night shift employee. Responsibilities include providing excellent customer service, ensuring guest safety, and maintaining hotel standards overnight. The ideal candidate should have prior experience in hospitality, demonstrate a self-motivated approach, and be comfortable working independently during night hours. This role is critical to delivering an impeccable guest experience, making it imperative for the hire to ensure all hotel procedures and safety protocols are followed.

Qualifications

• Experience in hotel or accommodation services.
• Ability to work independently and be self-motivated.
• Flexibility to work night shifts.

Responsibilities

• Provide warm welcome and great service to guests.
• Ensure hotel safety and security overnight.
• Conduct floor safety checks throughout the night.

Skills

Customer service

Problem-solving

Self-motivation

Job description

Who are we

Oxford Witney Hotel in Oxford is a Stylish & Modern Hotel with just a short walk from the historic centre of the town, the hotel offers great accommodation at great value, with close proximity to Oxford, Burford, and the Cotswolds making it the ideal base for travelling throughout Oxfordshire, while our elegant en-suite bedrooms are perfect for a tranquil night’s rest at the end of the day.

Role Responsibilities

You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.

• To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
• Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
• Carry out timely and efficient morning call service as required.
• Order newspapers and deliver where necessary.
• Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
• Service of drinks and light refreshments during the night according to guest requests.
• To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• To be able to check in/check out guests using the PMS system.
• To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Preparation of conference/board rooms as per function sheets and company brand standards.
• Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
• Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
• To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
• Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.

Key Requirements

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it.
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.