Night Porter

Cottons Hotel & Spa; Sworton Heath; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health cash plan

Employee Assistance Programme

Maternity/Paternity pay

Apprenticeships

Employee discounts

Life assurance

Training programs

Supportive work environment

Annual leave 28-33 days

Job summary

Cottons Hotel & Spa in Knutsford invites applications for a Night Porter to warmly welcome guests and deliver exceptional service while ensuring their safety during the night shift. The role involves late check-ins, maintaining room setups, handling wake-up calls, and keeping the property secure.

You will stay calm under pressure, communicate clearly, and take initiative to resolve issues. Previous hotel experience helps, but full training is provided.

Qualifications

• Excellent communication skills.
• Basic computer skills are an advantage.

Responsibilities

• Checking in late arrivals
• Cleaning the property and setting up meeting / conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Skills

Communication skills

Basic computer skills

Job description

As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative. Your day to day;

• Checking in late arrivals
• Cleaning the property and setting up meeting /conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn't mind being a night owl.

You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision. If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

Located just outside of the fashionable town of Knutsford, Cottons Hotel & Spa is an established hotel offering award winning spa and gym facilities, business facilities, comfy bedrooms and a locally sourced menu. With so much going on, no two days are ever the same at Cottons. Owned by Daniel Thwaites with a good network of nearby commuting towns, Cottons Hotel & Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, surrounded by the lush green Cheshire plains.

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment