Night Porter

Thwaites; West of England; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Salary negotiable

Stream wage access up to 40% of earned

28 days annual leave

Health cash plan

Employee assistance programme

Maternity and paternity pay

Apprenticeships available

Staff discounts

Life assurance

Training programmes

Engaging & supportive work environment

Job summary

Thwaites is seeking a Night Porter to be a key part of our nights team, welcoming guests and delivering exceptional service. You will help ensure guest safety and security while working on your own initiative, handling late arrivals and morning setup with attention to detail.

The role requires the ability to stay calm under pressure, strong communication, and reliability. Prior hotel experience and basic computer skills are advantageous, with full training provided.

Qualifications

• Night porter role requires responsibility and reliability.
• Excellent communication skills and ability to stay calm under pressure.
• Previous hotel experience is advantageous and basic computer skills are a plus.

Responsibilities

• Check in late arrivals and manage guest requests during the night.
• Clean the property and set up meeting/conference rooms as needed.
• Arrange newspapers and provide wake-up calls for guests.
• Ensure building and guest security throughout the night.
• Assist in setting dining area for breakfast.

Skills

Guest service

Communication

Reliability

Calm under pressure

Tools

Basic computer skills

Job description

We’re looking for a real night owl to be our Night Porter.

As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative.

Your day to day;

• Checking in late arrivals
• Cleaning the property and setting up meeting /conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Who are we looking for?

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.

You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.

If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment