Night Porter

Thwaites; Knutsford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Wage access

Annual leave 28 days

Health plan

Employee discounts

Life assurance

Training programmes

Career progression

Apprenticeships available

Job summary

Thwaites in Knutsford, United Kingdom, is seeking a Night Porter to join the nights team. You will greet guests, ensure safety and security while they sleep, and respond to their needs with initiative.

As a night owl, you’ll check in late arrivals, help prepare breakfast areas, clean the property, and set up meeting rooms. Previous hotel experience helps, but full training is provided and good communication is essential.

Qualifications

• Hospitality experience preferred but not required.
• Ability to stay calm under pressure.
• Good communication and clear decision-making skills.
• Willingness to learn and be trained.
• Reliable and able to work night shifts.

Responsibilities

• Check in late arrivals.
• Clean the property and set up meeting/conference rooms.
• Arrange newspapers and wake up calls.
• Ensure building and guests are secure.
• Help set dining area for breakfast.

Skills

Calm under pressure

Excellent communication

Multi-tasking

Reliability

Night-shift experience

Job description

We’re looking for a real night owl to be our Night Porter.

As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative.

Your day to day;

• Checking in late arrivals
• Cleaning the property and setting up meeting /conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Who are we looking for?

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.

You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.

If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment