Overnight Guest Services & Security Porter

Cottons Hotel & Spa; Sworton Heath; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health cash plan

Employee Assistance Programme

Maternity/Paternity pay

Apprenticeships

Employee discounts

Life assurance

Training programs

Supportive work environment

Annual leave 28-33 days

Job summary

Cottons Hotel & Spa in Knutsford invites applications for a Night Porter to warmly welcome guests and deliver exceptional service while ensuring their safety during the night shift. The role involves late check-ins, maintaining room setups, handling wake-up calls, and keeping the property secure.

You will stay calm under pressure, communicate clearly, and take initiative to resolve issues. Previous hotel experience helps, but full training is provided.

Qualifications

• Excellent communication skills.
• Basic computer skills are an advantage.

Responsibilities

• Checking in late arrivals
• Cleaning the property and setting up meeting / conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Skills

Communication skills

Basic computer skills

Job description

Cottons Hotel & Spa in Knutsford invites applications for a Night Porter to warmly welcome guests and deliver exceptional service while ensuring their safety during the night shift. The role involves late check-ins, maintaining room setups, handling wake-up calls, and keeping the property secure.

You will stay calm under pressure, communicate clearly, and take initiative to resolve issues. Previous hotel experience helps, but full training is provided.