Night Porter

voco Winchester Hotel & Spa; Winchester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff accommodation discount

Dining discount 50%

Apprenticeship programme

Cycle to work

Healthcare plan

Referral programme

Flexible shifts

24/7 operation

Wagestream access

Employee Assistance Programme

Internal social hub

Job summary

voco Winchester Hotel & Spa is seeking a Night Porter to join our team. You will welcome guests, provide outstanding service, and safeguard the hotel during night hours. You will handle guest feedback, perform routine patrols, and ensure the property remains impeccably presented for morning arrivals.

We welcome applicants with prior nights experience in hospitality, a commitment to high standards, and the ability to work seamlessly with the Night Team. UK work eligibility is required.

Qualifications

• Previous night-shift experience in a hotel/hospitality environment.
• Ability to deliver high levels of guest service and safety.

Responsibilities

• Provide guests with a warm welcome and exceptional customer care during night hours.
• Handle guest comments and complaints constructively and empathetically to resolve issues before departure.
• Maintain welfare and safety of guests and hotel; conduct regular checks around all areas.
• Ensure cleanliness, safety and general appearance are maintained overnight.
• Think ahead to ensure the hotel is ready for guests in the morning.

Skills

Night porter experience

Job description

Our voco Winchester Hotel & Spa is a modern haven, designed with a focus on both style and comfort. Our thoughtfully crafted spaces combine contemporary design elements with inviting amenities, ensuring a distinctive and enjoyable stay. Located near the historic and picturesque city of Winchester, voco Winchester Hotel & Spa is located on the edge of the beautiful South Downs National Park and within five minutes from the city centre. With that in mind, our voco Winchester Hotel & Spa is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.

It’s a big operation, so you’ll need to be hands-on, featuring 131 bedrooms, 8 flexible event spaces, our restaurant Kitchen 21 and the stunning ANA Spa. Whether it be a pre-cruise stay, accommodation for a business trip, a relaxing spa-day, wedding or family celebration, our hotel offers it all.

Are you out-going, full of energy and enthusiastic? A natural-born communicator? Are you passionate about offering an excellent guest experience? Then our fabulous voco Winchester Hotel & Spa could be the place for you.

The Role:

We have a fantastic opportunity for a Night Porter to join the team. You’ll provide guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular check/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you’ll have a keen eye for the detail.

The Ideal Candidate:

We’re looking for a Night Porter with previous experience of working Nights within a hotel or hospitality environment. As Night Porter, you’ll need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.