Night Porter

The Wiltshire Hotel, Golf & Leisure; Swindon; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel is seeking a dedicated Porter to enhance guest experiences through exceptional service. The role involves greeting guests, maintaining the lobby, and assisting with event setups. Ideal candidates should possess strong communication skills and a passion for hospitality.

Qualifications

• Previous experience in hospitality or guest services preferred.
• Strong communication skills with emphasis on phone etiquette.
• Multilingual skills are highly desirable.

Responsibilities

• Greet guests warmly and assist with luggage.
• Maintain cleanliness in lobby and common areas.
• Provide information about hotel services and local attractions.

Skills

Communication skills

Attention to detail

Hospitality

Multilingual skills

Job description

We are seeking a dedicated and friendly Porter to join our team. The ideal candidate will play a crucial role in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. This position requires strong communication skills, attention to detail, and a passion for hospitality. As a Porter, you will be the first point of contact for guests, making it essential to embody our commitment to outstanding service.

Duties

1. Greet guests warmly upon arrival and assist with their luggage as needed.
2. Maintain cleanliness and organisation in the lobby and common areas.
3. Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
4. Assist with the setup and breakdown of events or functions held within the hotel.
5. Ensure that all guest requests are handled promptly and efficiently.
6. Monitor the condition of facilities and report any maintenance issues to management.
7. Uphold high standards of professionalism in all interactions, including phone etiquette.

Experience

1. Previous experience in hospitality or guest services is preferred but not mandatory.
2. Multilingual or bilingual skills are highly desirable to cater to a diverse clientele.
3. Strong communication skills with an emphasis on phone etiquette are essential.
4. A background in hotel operations or related fields will be advantageous but not required.

If you are passionate about providing exceptional service and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Porter.