Night Porter

The Midland Hotel; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel is seeking a Night Porter to support operations and enhance guest satisfaction. The role involves guest interaction, safety responsibilities, and teamwork. Colleagues enjoy perks like special hotel rates, recognition schemes, and ongoing training for career progression.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme with vouchers

Meals on duty

Talent referral scheme with bonuses

Access to Pension Scheme and Life Assurance

Ongoing training and clear progression paths

Qualifications

• Responsible for the safety and security of the hotel and guests.
• Conduct regular Fire Walks each night.

Responsibilities

• Interact with guests during check-in and check-out.
• Assist in the kitchen with room service orders.
• Maximize guest satisfaction through excellent guest care.

Skills

Attention to detail

Guest care

Teamwork

Job description

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Porter, you’ll be at the heart of the hotel, supporting your Head of Department to ensure smooth operations. This busy role involves working as part of a vibrant team to maximize guest satisfaction through excellent guest care. You will interact with guests during check-in and check-out and contribute to their experience by assisting in the kitchen with room service orders.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe, perfect for city breaks!
• Company-wide recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral scheme with bonuses for recommending friends
• Regular events like Thank You Week and annual Employee Awards Celebration
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

If you’re our ideal Night Porter, you will:

• Be yourself!
• Take responsibility for the safety and security of the hotel and guests alongside your Night team colleagues
• Conduct regular Fire Walks each night
• Pay attention to detail, such as setting out ambient breakfast items attractively in the morning

Why join us?

We support our colleagues as much as our guests. Once part of the Leonardo community, your hard work is valued. Our “GROWonline” learning portal, regular coaching, and training programs like Learning Bites, “Come Join Us Guest Care,” and Wellness webinars help you develop your skills. With practical training and clear career progression, you’ll be on a path to a rewarding future in Hospitality!

Our Story

With decades of hotel industry expertise, we operate over 270 hotels across the UK and Europe. We manage more than 55 hotels in the UK & Ireland and are expanding rapidly. There’s never been a more exciting time to come join us!