Night Porter

Bespoke Hotels; Sandown; On-site; GBP 20,000 - 25,000; Full time

Job summary

Bespoke Hotels is looking for a Night Porter to join their engaged team. Responsibilities include securing the hotel, setting up for breakfast, and ensuring guest satisfaction throughout the night. Ideal candidates will have customer service experience and a passion for hospitality.

Benefits

Competitive salary

Discounted hotel stays for family and friends

Ample scope for personal development

Qualifications

• At least 1 year’s experience in customer service or hotels.
• Ability to deliver excellent service.

Responsibilities

• Ensure the security of the building and guests.
• Set up the restaurant for breakfast.
• Clean all public areas.

Skills

Customer service

Reliability

Passion for hospitality

Communication

Job description

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements

As a Night Porter you will be expected to:

• Ensure the security of the building and guests
• Set up the restaurant for breakfast
• Serve drinks in the bar
• Clean all public areas
• Take telephone calls
• Be customer service focused

We are looking for someone who can work between 7pm and 11am approximately. Your duties will include keeping the outside and public areas of the hotel clean and tidy, preparing for the following day’s events, setting tables, tidying, and general maintenance, as well as attending to guests’ needs throughout the night.

The ideal candidate will have at least 1 year’s experience in customer service or hotels, in a similar position, with the ability to deliver excellent service to our guests.

We seek someone passionate about hospitality, reliable, and eager to learn as part of our growing team.

Duties Will Include

• Completing statutory fire and security checks
• Providing room service, preparing and serving food to company standards
• Completing daily handover procedures efficiently and responsibly
• Ensuring all corridors are clear; fire extinguishers and fire doors are secure; conducting safety floor checks during the night

Being Bespoke

Bespoke Hotels was founded in 2000 and has grown to manage over 9,500 hotel rooms, 8,000 employees, and £815 million of assets.

We are the UK’s largest independent hotel group, owning properties ranging from golfing hotels, award-winning spa resorts, to chic city centre hotels. We pride ourselves on a diverse portfolio and a unique management style, with over 90 management agreements across the UK, alongside management consultancy services and hotels offering sales & marketing support.