Night Porter

Mercure Atlantic Tower Liverpool; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a Night Porter who is passionate about providing exceptional customer service. In this role, you will assist guests during the night, ensuring their needs are met with efficiency and care. You will handle luggage, deliver mail, and support night management in maintaining safety and security. With opportunities for personal development and recognition for your hard work, this position offers a rewarding experience in a vibrant hotel environment. Join a team that values your contributions and provides a platform for growth within the hospitality sector.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted/free use of leisure facilities

Discounted hotel stays

Free hotel stays as rewards

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holidays

Qualifications

• Ability to deliver exceptional customer experiences.
• Good organizational and time management skills.
• Willingness to learn and work as part of a team.

Responsibilities

• Assist guests with luggage and provide night-hour assistance.
• Deliver guest mail and express check-out bills to rooms.
• Demonstrate high levels of customer service at all times.

Skills

Customer service

Organizational skills

Multitasking

Teamwork

Creativity

Resilience

Job description

Branch: Mercure Liverpool Atlantic Tower Hotel

Location: Mercure Liverpool Atlantic Tower Hotel, Liverpool

Contract type: Permanent

Hours: Full Time

Posted date: 08/12/2024

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team and has the ability to work on your own
• Ambitious and hard working
• Excellent standards and able to follow the Company’s Brand Standards
• Good organisational / time management skills
• Resilient, creativity, able to multitask and can work under pressure
• Ability to work evening and weekends
• Able to deliver exceptional customer experiences all the time
• If the Night Porter role is for you, do you have the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Night Porter

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

The Role:

• As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Assist Guests with luggage and other requests, as necessary
• Deliver guest mail, newspapers and express check out bills to rooms
• Demonstrate a high level of customer service at all times
• Assist Night Management with fire management and walks
• Enhance fire procedures and able to react, in case of an emergency
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Assist and support other departments, as necessary

Mercure Liverpool Atlantic Tower Hotel is located centrally in the heart of Liverpool’s shopping district and just a five minutes’ walk from James Street. Nearby the hotel is Albert Dock, Liverpool One and The Cavern Club. Both Liverpool and Everton football clubs are close and easily reachable. From the hotel’s Vue Bar and Terrace guests will have a stunning view over the Skyline of Liverpool. At Vista restaurant in the hotel the chef offers you freshly-prepared in-house meals and a selection of international cuisine. The hotel offers 225 bedrooms including Suites, all light, airy and stylish, designed with your comfort in mind.