Night Porter

TN United Kingdom; Conwy; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Porter to join their award-winning team. This role is crucial for providing guests with a seamless experience during the night. If you are friendly, organized, and possess excellent communication skills, this position could be perfect for you. Enjoy the perks of working in a beautiful location, with opportunities to grow and develop within the company. Join a team that values respect, warmth, and customer focus, all while contributing to a company that aims to make people happy.

Benefits

Extra paid holiday for birthdays

50% off food at any Inn

Paid Breaks

Discounted stays at Inns

Confidential support through Employee Assistance Programme

1/3 off room bookings

£50 on same-day bookings

15% off bed and breakfast for loved ones

Give-inn back scheme

Qualifications

• Friendly and approachable demeanor with excellent customer service skills.
• Ability to work independently and stay organized.

Responsibilities

• Greeting and checking guests in and out.
• Assisting with inquiries at reception and serving guests.
• Performing security checks and ensuring safety.

Skills

Customer Service

Communication Skills

Organization

Job description

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About The Inn Collection Group

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. We deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

What We Offer

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same-day bookings.
• Your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support through our Employee Assistance Programme.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

About The Swallow Falls Inn

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, opening in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn features 38 bedrooms and a 34-pitch campsite with glamping pods. Surrounded by natural beauty, history, and adventure, it’s an ideal spot to experience the majesty of the area.

You’ll Fit Right Inn

As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and possess excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication skills, and the ability to work independently while staying organized.

Your Responsibilities

• Greeting and checking guests in and out.
• Assisting with inquiries at reception, the bar, or over the phone.
• Serving guests professionally.
• Helping keep the restaurant, lounge, and facilities clean and tidy.
• Preparing the restaurant for breakfast service and setting up the buffet table.
• Patrolling the premises to perform security checks and ensure safety for all.

If you’re energized by working through the night, organized, and enjoy making guests feel at home, we think you'll fit right in.

*Age-related pay rates apply for Under 21s.*