Night Porter

TN United Kingdom; Blackpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality company as a Night Porter, where you will play a crucial role in ensuring guests receive outstanding service throughout the night. This position offers the opportunity to work in a lively environment, supporting various departments and contributing to a memorable guest experience. With a focus on individualism and fun, this role allows you to be part of a vibrant team that values personality and initiative. Enjoy a range of benefits, including health and wellness memberships, discounts, and excellent training programs, all while working in a dynamic and inclusive atmosphere.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount in Starbucks

Excellent training programs

Well-being and Healthcare benefits

Mental health support

Financial wellbeing support

Company Pension scheme

Qualifications

• Ability to deliver exceptional customer service.
• Efficient resolution of guest issues.

Responsibilities

• Ensure exceptional service for guests throughout the night.
• Support all departments from check-in to room service.

Skills

Customer Service

Problem Solving

Initiative

Relationship Building

Job description

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Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver exceptional service that sets us apart.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend, worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Innovative training using our Mobile Gaming platform.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly well-being programs and mental health support.
• Up to 2 mental health days annually, supported by Mental Health first aiders.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• A fun, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and BIG People Days.
• Electric car salary sacrifice scheme.
• Guaranteed day off on your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme and Life Insurance.

*Terms & Conditions apply based on your contract.

Our hotels operate 24/7, with a lively Pub & Grill and a busy health club. As a Night Porter, you will ensure our guests receive exceptional service throughout the night, supporting all departments, from check-in to room service and bar service.

We seek individuals who:

• Understand what great customer service looks like.
• Can resolve guest issues efficiently and positively.
• Work well on their own initiative.
• Know what a good job looks like.
• Can forge and maintain strong relationships across departments.

**Please note: All offers are subject to a successful DBS check.**

Come and be part of something new and special—Work, Grow & Play the Village Way!