Night Porter

The Inn Collection Group; Conwy; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Porter to join their team at a charming inn near Snowdonia National Park. This role is perfect for someone who thrives at night and enjoys providing exceptional customer service. You will be responsible for ensuring guests have a seamless experience, from check-in to security checks, while maintaining a tidy environment. Join a multi-award-winning company that values respect, warmth, and customer focus, and enjoy unique perks like discounted stays and meals. If you have a positive attitude and a knack for organization, this opportunity is made for you!

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Paid Breaks

Discounted room bookings

Employee Assistance Programme

Tips (Tronc)

Support from Lead-Inn development program

15% off bed and breakfast for loved ones

Spontaneous trip allowance

Recognition as Best Pub Employer

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to work independently while staying organized.

Responsibilities

• Greet and check guests in and out, assisting with inquiries.
• Maintain cleanliness of the restaurant and facilities.
• Perform security checks and ensure a safe environment.

Skills

Customer Service Skills

Strong Communication

Organizational Skills

Friendly and Approachable

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, set to open in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and boasts 38 bedrooms and a 34-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area.

You’ll Fit Right Inn

As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised.

Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone.

If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you'll fit right inn...

*Age-related pay rates apply for Under 21s.*