Night Porter

Holiday Inn Guildford; Guildford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Free meals on duty

Free parking

Wellbeing support

Counseling sessions

Eye care

Food & beverage discounts

Shopping discounts

Cycle to work

Job summary

The Holiday Inn Guildford is seeking a reliable Night Porter to join our overnight team. You will help guests during check-in and check-out, monitor security, respond to requests with warmth, and keep public areas tidy during the night.

Responsibilities include light housekeeping, breakfast setup, and completing simple administrative tasks. The role suits a calm, responsible individual who enjoys a behind-the-scenes, crucial support function for a smooth 24/7 hotel operation.

Qualifications

• Overnight shift role requiring reliability and a calm, professional manner.
• Strong attention to detail and sense of responsibility to keep guests safe and comfortable.

Responsibilities

• Welcome and assist guests checking in or out during overnight hours in a friendly and professional manner.
• Monitor the hotel and surrounding areas to ensure safety and security for guests, colleagues and property.
• Respond promptly and calmly to guest requests or concerns, providing reassurance and support.
• Assist with light housekeeping duties when required to maintain tidy guest areas.
• Prepare breakfast areas and/or coffee service for early-morning guests and teams.
• Complete basic administrative tasks such as filing, record-keeping and handover notes.
• Operate independently overnight with dependability and composure.
• Communicate clearly and professionally with guests and colleagues.

Job description

We are currently seeking a reliable and responsible Night Porter to join our overnight team. This role plays a vital part in ensuring that our guests feel safe, comfortable and well cared for throughout the night. During the overnight shift, you will be a reassuring presence within the hotel, supporting guests as needed while maintaining the security and smooth running of the building. Your calm manner, attention to detail and sense of responsibility will help create a peaceful environment where guests can relax and rest. As one of the key points of contact overnight, you will handle guest check-ins and check-outs, respond to enquiries with warmth and professionalism, and carry out essential tasks that help prepare the hotel for the day ahead.,

• Welcome and assist guests checking in or out during overnight hours in a friendly and professional manner
• Monitor the hotel and surrounding areas to ensure the safety and security of guests, colleagues and property
• Respond promptly and calmly to guest requests or concerns, helping guests feel reassured and supported
• Assist with light housekeeping duties when required to maintain comfortable, tidy guest areas
• Prepare breakfast areas and/or coffee service to support early-morning guests and teams
• Complete basic administrative tasks such as filing, record-keeping and handover notes
• Is dependable, responsible and comfortable working independently overnight
• Remains calm and reassuring, especially in quiet or unexpected situations
• Takes pride in helping people feel safe, supported and looked after
• Communicates clearly and professionally with guests and colleagues
• Pays attention to detail and understands the importance of routine and consistency
• Enjoys playing a behind-the-scenes role that makes a real difference to the guest experience

If you are someone who values responsibility, takes pride in being a steady and trusted presence, and enjoys supporting guests during quieter hours, this Night Porter role could be an excellent fit.

The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city center. Guildford station is approximately a mile away, offering a 30-minute train journey to London. Our hotel features 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events, Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking