Night Porter: Calm Guest Safety & Concierge Support

Holiday Inn Guildford; Guildford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Free meals on duty

Free parking

Wellbeing support

Counseling sessions

Eye care

Food & beverage discounts

Shopping discounts

Cycle to work

Job summary

The Holiday Inn Guildford is seeking a reliable Night Porter to join our overnight team. You will help guests during check-in and check-out, monitor security, respond to requests with warmth, and keep public areas tidy during the night.

Responsibilities include light housekeeping, breakfast setup, and completing simple administrative tasks. The role suits a calm, responsible individual who enjoys a behind-the-scenes, crucial support function for a smooth 24/7 hotel operation.

Qualifications

• Overnight shift role requiring reliability and a calm, professional manner.
• Strong attention to detail and sense of responsibility to keep guests safe and comfortable.

Responsibilities

• Welcome and assist guests checking in or out during overnight hours in a friendly and professional manner.
• Monitor the hotel and surrounding areas to ensure safety and security for guests, colleagues and property.
• Respond promptly and calmly to guest requests or concerns, providing reassurance and support.
• Assist with light housekeeping duties when required to maintain tidy guest areas.
• Prepare breakfast areas and/or coffee service for early-morning guests and teams.
• Complete basic administrative tasks such as filing, record-keeping and handover notes.
• Operate independently overnight with dependability and composure.
• Communicate clearly and professionally with guests and colleagues.

Job description

The Holiday Inn Guildford is seeking a reliable Night Porter to join our overnight team. You will help guests during check-in and check-out, monitor security, respond to requests with warmth, and keep public areas tidy during the night.

Responsibilities include light housekeeping, breakfast setup, and completing simple administrative tasks. The role suits a calm, responsible individual who enjoys a behind-the-scenes, crucial support function for a smooth 24/7 hotel operation.