Nights Team Member

Peoplebank; West of England; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Room benefit programme

Free meals on duty

Free parking

Wellbeing benefits

Cycle to work

Job summary

The Holiday Inn Bristol-Filton is seeking a dependable Night Team Member to support hotel operations overnight, ensuring guests feel safe, comfortable, and well supported during the night shift.

Ideal candidates are calm, reliable and practical, able to work independently and follow clear procedures, with a focus on reassurance, routine, and quiet efficiency. Rewards include generous employee discounts, room benefit programme, free meals on duty, free parking, and wellbeing benefits.

Qualifications

• Reliable, calm and practical with overnight availability.
• Previous hospitality or security experience is helpful but not essential.
• Able to work independently and follow clear procedures.

Responsibilities

• Respond promptly and professionally to guest requests.
• Maintain safety and security procedures overnight.
• Carry out regular security checks across the hotel.
• Provide general overnight support to hotel departments.
• Serve food and beverages to guests during the night.
• Check guests in and out when required.
• Complete basic reports and handover notes for management.

Skills

Calm under pressure

Reliability

Customer service

Security awareness

Job description

We’re looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift.

This role is ideal for someone calm, reliable, and practical—who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.

Key Responsibilities

• Respond promptly and professionally to guest requests and enquiries
• Maintain safety and security procedures throughout the night shift
• Carry out regular security checks across the hotel
• Provide general overnight support to hotel departments
• Assist with light maintenance or housekeeping tasks if required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night
• Check guests in and out when required
• Respond appropriately to emergencies, following hotel procedures
• Complete basic reports and handover notes for management
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is well suited to someone who:

• Is reliable, responsible, and calm, especially during overnight hours
• Enjoys helping guests feel safe and reassured
• Is comfortable working independently while following clear procedures
• Takes pride in keeping environments tidy, secure, and well organised
• Has previous experience in hospitality, customer service, or security (helpful but not essential)

Hotel

The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna.

The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.