Night Porter

Peoplebank; Guildford; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

Job summary

LGH Hotels Management is seeking a reliable Night Porter for our Holiday Inn Guildford location. You will welcome guests during overnight hours, ensure safety and security, and support the day’s opening tasks.

Ideal candidates are dependable, stay calm under pressure, and communicate clearly with guests and team members. This role offers staff benefits including free meals on duty and staff parking.

Qualifications

• Dependable and responsible for overnight duties.
• Calm under pressure to handle quiet or unexpected situations.
• Attention to detail to maintain secure and tidy environments.
• Clear and professional communication with guests and colleagues.

Responsibilities

• Welcome and assist guests checking in or out during overnight hours.
• Monitor the hotel and surrounding areas for safety and security.
• Respond promptly and calmly to guest requests or concerns.
• Assist with light housekeeping to keep guest areas comfortable and tidy.
• Prepare breakfast areas or coffee service for early-morning guests and teams.
• Complete basic administrative tasks such as filing, record-keeping and handover notes.
• Leverage employee benefits such as room discounts across LGH properties.
• Access LGH employee room benefit programme (T&Cs apply).
• Offer shopping discounts across various categories.
• Provide eye care benefits and access to wellbeing resources.
• Cycle to work scheme and wellbeing support available.
• Free meals on duty and free parking for staff.

Skills

Dependable

Responsible

Calm under pressure

Attention to detail

Guest service

Communication

Job description

We are currently seeking a reliable and responsible Night Porter to join our overnight team. This role plays a vital part in ensuring that our guests feel safe, comfortable and well cared for throughout the night.

During the overnight shift, you will be a reassuring presence within the hotel, supporting guests as needed while maintaining the security and smooth running of the building. Your calm manner, attention to detail and sense of responsibility will help create a peaceful environment where guests can relax and rest.

As one of the key points of contact overnight, you will handle guest check‑ins and check‑outs, respond to enquiries with warmth and professionalism, and carry out essential tasks that help prepare the hotel for the day ahead.

Key Responsibilities

• Welcome and assist guests checking in or out during overnight hours in a friendly and professional manner
• Monitor the hotel and surrounding areas to ensure the safety and security of guests, colleagues and property
• Respond promptly and calmly to guest requests or concerns, helping guests feel reassured and supported
• Assist with light housekeeping duties when required to maintain comfortable, tidy guest areas
• Prepare breakfast areas and/or coffee service to support early‑morning guests and teams
• Complete basic administrative tasks such as filing, record‑keeping and handover notes
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Is dependable, responsible and comfortable working independently overnight
• Remains calm and reassuring, especially in quiet or unexpected situations
• Takes pride in helping people feel safe, supported and looked after
• Communicates clearly and professionally with guests and colleagues
• Pays attention to detail and understands the importance of routine and consistency
• Enjoys playing a behind‑the‑scenes role that makes a real difference to the guest experience

If you are someone who values responsibility, takes pride in being a steady and trusted presence, and enjoys supporting guests during quieter hours, this Night Porter role could be an excellent fit.

Hotel

The Holiday Inn Guildford Hotel is conveniently situated less than two miles from the heart of Guildford, just a quick 10-minute drive to the city center. Guildford station is approximately a mile away, offering a 30-minute train journey to London.

Our hotel features 168 bedrooms, a top-notch conference center with 15 versatile meeting rooms, a charming bar, an excellent restaurant, and a spacious suite for weddings and special events

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.