Night Supervisor

LGH Hotels Management Ltd; Cambridge; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Counseling

Wellbeing support

Free meals on duty

Free parking

Job summary

The Holiday Inn Cambridge, part of LGH Hotels Management, is seeking a Night Supervisor to lead the overnight team and ensure security, guest satisfaction, and smooth operations through the night. The role focuses on calm, confident leadership during nighttime shifts.

Ideal candidates are dependable, skilled at handling guest situations independently, and experienced in night-shift supervisory or hotel roles. The position offers on-site work with employee benefits as part of the LGH portfolio.

Responsibilities

• Supervise and support the night team, ensuring duties are carried out to a high standard
• Ensure all security and safety procedures are followed throughout the night shift
• Handle guest requests, concerns, and complaints calmly and professionally
• Carry out regular security checks across the hotel
• Provide general operational support to hotel departments overnight
• Assist with light housekeeping or maintenance tasks when required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night shift
• Check guests in and out of the hotel when required
• Act as first response to incidents or emergencies, following hotel procedures
• Complete overnight reports and handover information for senior management

Job description

Holiday Inn Cambridge

Check out the hotel on our virtual tour!

The Opportunity

We’re looking for a calm, capable Night Supervisor to lead our overnight team and ensure the hotel runs smoothly, safely, and professionally throughout the night. This role suits someone who is dependable, confident, and reassuring—able to support guests, lead colleagues, and maintain structure during overnight operations. Using Human Givens principles, the focus is on providing security, order, and clear leadership when guests and teams need it most.

Key Responsibilities

• Supervise and support the night team, ensuring duties are carried out to a high standard
• Ensure all security and safety procedures are followed throughout the night shift
• Handle guest requests, concerns, and complaints calmly and professionally
• Carry out regular security checks across the hotel
• Provide general operational support to hotel departments overnight
• Assist with light housekeeping or maintenance tasks when required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night shift
• Check guests in and out of the hotel when required
• Act as first response to incidents or emergencies, following hotel procedures
• Complete overnight reports and handover information for senior management

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is ideal for someone who:

• Remains calm, organised, and reassuring under pressure
• Enjoys leading a small team during overnight operations
• Takes pride in maintaining a safe, orderly, well‑managed environment
• Is confident handling guest situations independently
• Has experience in a Night Supervisor, Night Porter, or similar hotel role

Hotel

The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.