Night Porter

Thomas Webb Recruitment; Greater London; On-site; GBP 22,500 - 27,500; Full time

Job summary

A leading recruitment firm is seeking a Night Porter for a prestigious residential development in Paddington. This role provides an opportunity to deliver top-tier service to residents and guests in a luxurious setting. Responsibilities include security oversight, resident interactions, and managing deliveries. Ideal candidates should have at least 2 years of experience in a similar role and live within a 45-minute commute from Paddington, ensuring a reliable and punctual presence for the team.

Qualifications

• Minimum of 2 years experience as a Night Porter or Concierge.
• Live within 45 minutes commute from Paddington.
• Able to provide 5-star customer service.

Responsibilities

• Meet and greet residents and answer enquiries.
• Ensure security and manage the reception desk effectively.
• Handle deliveries and keys responsibly.
• Conduct site inspections and address maintenance issues.

Skills

Excellent written and verbal English language skills

Good basic IT skills

Problem-solving under pressure

Excellent personal presentation

Strong communication skills

Job description

Overview

Vacancy: Night Porter
Location: Paddington
Salary: £25k per annum
Hours/Days: 8pm - 8am 4 on 4 off

We are seeking a reliable and dedicated Night Porter for a prestigious 1930s Mansion style development of circa 40 + residential apartments in Paddington. This is an exciting opportunity for an experienced Porter looking to work at an intimate, high end residential development, providing excellent service to High Net Worth Individuals

Responsibilities

• Meet and greet the residents, answer enquiries by telephone or callers to the desk.
• Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
• Ensure that the highest levels of customer care and service are maintained at all times.
• Deal effectively with complaints, take the correct action and remain courteous at all times.
• Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
• Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
• Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary.
• Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
• Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.
• Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty
• Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
• Assist the House Manager/Directors with any other reasonable duties as requested.
• Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
• Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc.

Candidate specification

• Have a minimum of 2 years experience as a Night Porter or Concierge within a residential or hotel environment
• Live no further than a 45 minute commute door to door from Paddington
• Have good basic IT skills, including the use of email and Microsoft word packages
• Have excellent written and verbal English language skills
• Be articulate, well spoken and a good communicator
• Be able to problem solve and remain calm under pressure
• Have excellent personal presentation
• Be positive, naturally helpful, and a proactive deliverer of 5 star customer service

Due to the high volume of applications for this Night Porter position, all successful applicants will be contacted within 7 working days from the date of their initial application