Night Porter

Aztec Hotel & Spa; West of England; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity/paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Zusammenfassung

Aztec Hotel & Spa is seeking a Night Porter to provide welcoming service and ensure guest safety during the night. You will handle late check-ins, maintain room setup, and assist with breakfast preparations while staying calm and proactive on your own initiative.

The role emphasizes reliable, hard-working individuals with strong communication and customer service skills. Prior hotel experience is a plus, and full training is provided.

Qualifikationen

• Strong focus on guest service and safety.
• Willingness to work night shifts and stay alert.

Aufgaben

• Check in late arrivals.
• Clean the property and set up meeting/conference rooms.
• Arrange newspapers and wake up calls.
• Ensure the building and guests are secure.
• Assist in setting the dining area for breakfast.

Kenntnisse

Customer service

Communication skills

Calm under pressure

Multitasking

Self-motivated

Jobbeschreibung

We’re looking for a real night owl to be our Night Porter.

As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative.

Your day to day;

• Checking in late arrivals
• Cleaning the property and setting up meeting /conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Who are we looking for?

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.

You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.

If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment