Night Porter

Solent Hotel & Spa; Fareham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging & supportive work environment

28 days annual leave (rising to 33)

Job summary

Solent Hotel & Spa in Fareham is seeking a Night Porter to provide a warm welcome and ensure the safety of guests during the night shift. You will be responsible for guest needs, incident response, and maintaining high service standards.

You will handle late arrivals, prepare breakfast areas, keep the property clean, and ensure security throughout the night. Training is provided, with opportunities for progression and a competitive benefits package.

Qualifications

• Excellent communication and guest service skills.
• Ability to stay calm and focused during night shifts.
• Willingness to multi-task and take initiative.

Responsibilities

• Check in late arrivals and assist guests overnight.
• Clean the property and set up meeting/conference rooms as needed.
• Arrange newspapers and wake-up calls for guests.
• Ensure building and guests are secure during the night.
• Assist with setting dining areas for breakfast.

Skills

Communication skills

Calm under pressure

Multi-tasking

Self-motivated

Job description

We’re looking for a real night owl to be our Night Porter.

As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative.

Your day to day;

• Checking in late arrivals
• Cleaning the property and setting up meeting /conference rooms
• Arranging newspapers and wake up calls
• Ensuring the building and guests are secure
• Helping set the dining area for breakfast

Who are we looking for?

Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.

You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.

If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment