Night Porter

Genting Casinos UK Ltd.; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment company located in Birmingham is seeking a Night Manager to ensure exceptional guest experiences at their hotel. Responsibilities include anticipating guest needs, checking guests in and out, managing communications between departments, and handling complaints. This role also involves delivering room service and conducting regular security checks. The ideal candidate will be personable and proactive, creating a welcoming atmosphere. They offer competitive benefits, including discounts on services and flexible benefits packages.

Benefits

Flexible benefits program

Life Cover

Discounts across various facilities

Discounted gym membership

Pension

Uniform provided

Employee Assistance Programme

Free on-site parking

Staff discounts at hotel and venues

Responsibilities

• Ensure guest needs are anticipated and followed up.
• Build rapport with guests to encourage return visits.
• Check guests in and out, ensuring correct charges.
• Ensure good communication with all hotel departments.
• Handle and communicate guest comments and complaints.
• Promote hotel facilities and attractions.
• Assist guests with requests such as information and bookings.
• Complete tasks on each shift, ensuring thorough handover.
• Deal with issues arising during the night shift.
• Complete necessary refunds and adjustments paperwork.
• Take orders and deliver room service to brand standards.
• Conduct regular security checks and floor walks.

Job description

Key Competencies and duties include:
Ensure that guest needs are anticipated and requests followed up.
Building a rapport with guests, ensuring that they want to return to the Genting Hotel.
Checking guests in and out and ensuring the charges are correct on the invoice.
Ensure good communication with all departments throughout the hotel.
Handle, follow up and communicate any comments or complaints and pass relevant information onto management.
Be familiar with and promote hotel facilities and attractions within the estate.
Assist guests with any requests e.g. information, making bookings and directions.
Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
Dealing with issues that arise with Hotel guests during the Night shift.
Completing necessary refunds/adjustments paperwork when required.
Taking orders and delivering guests room service to the required brand standards.
Regular security checks and floor walks.

• Online Discount portal
• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

*subject to eligibility

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.