Night Operations Supervisor - Guest Experience & Safety

Recruit Genie; Park Central; Presencial; GBP 23.000 - 29.000; Jornada completa

Descripción de la vacante

Edgbaston Park Hotel and Conference Centre is seeking a proactive Night Supervisor to support the Night Manager and uphold exceptional standards across night operations in Birmingham. You will deliver high levels of guest service while ensuring the hotel runs smoothly through the night.

The role involves cash handling, attendance monitoring, night audit, and close collaboration with the Food & Beverage team to ensure seamless event closures.

Formación

• Experience in reception supervision or night supervisor roles is desirable.
• Proactive approach, attention to detail and ability to work under pressure.

Responsabilidades

• Provide warm, professional service to guests during night shifts.
• Ensure proper cash-handling and financial procedures are followed.
• Assist Night Manager with attendance monitoring and absence policy compliance.
• Carry out regular night fire safety and security checks.
• Liaise with Finance to resolve balances and chargebacks.
• Oversee accurate night audit process.
• Support and train the night team.
• Coordinate with Food & Beverage for events closure.

Conocimientos

Guest service

Cash handling

Night audit

Team leadership

Fire safety checks

Security checks

Interdepartmental collaboration

Descripción del empleo

Edgbaston Park Hotel and Conference Centre is seeking a proactive Night Supervisor to support the Night Manager and uphold exceptional standards across night operations in Birmingham. You will deliver high levels of guest service while ensuring the hotel runs smoothly through the night.

The role involves cash handling, attendance monitoring, night audit, and close collaboration with the Food & Beverage team to ensure seamless event closures.